Braun Healthy Heart APP (version 2.1.2)
We know that some customers may experience problems connecting their smartphones or tablets to the Braun ActivScan™ 9 Upper Arm Blood Pressure Monitor (BUA7200) and Braun iCheck® 7 Wrist Blood Pressure Monitor (BPW4500) through the Braun Healthy Heart APP. The mobile devices affected, including Samsung models, are running Android 8 (Oreo) or Android 7 (Nougat).
We can offer you two options to fix this problem:
- Report the fault by clicking on this link www.hot-europe.com/support and follow the on-screen instructions. You will be offered the option to email us or call our Customer Service Centre during office hours (09.00 to 17.30 Monday to Friday) on +27 (0) 11 089 1200. Following the email or call, you will be asked to return your Braun blood pressure monitor using the downloadable DHL traceable address label we will send to you by email. We can also arrange to post the label to you if you prefer. We will repair your device by installing new firmware and return it to you within 10 working days. We will keep you updated with progress via SMS to your mobile phone.
- You may prefer to fix the connection problem yourself. It is possible to do this using a different smartphone or tablet which is neither running the Android 8 (Oreo) nor the Android 7 (Nougat) operating system. This could be an older Android phone with an older Android system down to version 4.3, or an Apple iOS device (iPhone, iPad, iPod). Please click here for detailed instructions on how to update your Braun device using another smartphone.
We apologize for any inconvenience this problem has caused you. If you wish to discuss the matter in further detail, please call +27 (0) 11 089 1200 Mon-Fri from 09.00 to 17.30.